Carrie Fisher

I just heard Princess Leia say, "A fly is as likely to land on s*** as it is pie."

Causes of happiness

Life circumstances - 10%
Genetics - 50%
Behaviors - 40%

Clean out your junk

Judgments, Unforgiveness, Negativity, and Know-it-all.

Communication skills

I found some potential material for a training on communication. http://www.vital-learning.com/group.cfm?g=252

Accountability

"If you permit it, you promote it." In other words, if you permit slackers to work in your company, you promote slackership.

Status quo

On average, 55% of people in the workplace do not care about getting any better at their job.

Metrics are a process

Getting a robust balanced scorecard approach to measuring our business qualities is a one to three year process. I think we are about a year into development.